Code of Conduct

Driver trainers will be professional, comply with the law, keep clients safe and treat them with respect.

The instructor agrees to:

at all times behave in a professional manner towards clients in line with the standards in the national standard for driver and rider training
at all times comply with legislative requirements including:
- the protection of personal freedoms, the prevention of discrimination based on age, disability, gender, race, religion or sexual orientation
- not using mobile devices like phones when driving or supervising client’s driving and only when parked in a safe and legal place
- demonstrating a high standard of driving and instructional ability upholding safety standards including showing consideration for all other road users particularly pedestrians, cyclists, motorcyclists and horse riders
- consumer, workplace and data protection regulations, the handling, storing, use and dissemination of video or audio recordings made in or around their tuition vehicle
avoid inappropriate physical contact with clients
avoid the use of inappropriate language to clients
not initiate inappropriate discussions about their own personal relationships and take care to avoid becoming involved in a client’s personal affairs or discussions about a client’s personal relationships, unless safeguarding concerns are raised
avoid circumstances and situations which are or could be perceived to be of an inappropriate nature

Driver trainers will account for monies paid to them, record client’s progress, advise clients when to apply for their driving tests and guide them fairly through the learning process.

The instructor agrees to:

safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and make the details available to the client on request
on or before the first lesson make clients aware of both this code of practice and their terms of business which should include:
- legal identity of the school/instructor with full postal address and telephone number at which the instructor or their representative can be contacted
- the current price and duration of lessons
- the current price and conditions for use of a driving school car for the practical driving test
- the terms which apply to cancellation of lessons by either party
- the terms under which a refund of lesson fees may be made
- the procedure for making a complaint
check a client’s entitlement to drive the vehicle and their ability to read a number plate at the statutory distance on the first lesson and regularly during their training
make a record of a client’s progress, which will include the number of lessons provided, and ensure that the client is aware of their progress and future training requirement to achieve their driving goals
discuss with and advise a client when to apply for their driving tests, taking account of DVSA’s cancellation rules, local waiting times and the instructor’s forecast of a client’s potential for achieving the driving test pass standard
not cancel or rearrange a driving test without the client’s knowledge and agreement, in the event of the instructor deciding to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid loss of the DVSA test fee
ensure that when presenting a client for the practical driving test:
- the client has all the necessary documentation to enable the client to take the test
- the vehicle complies with all aspects of motoring law, displays the instructor’s certificate or licence correctly and is fitted with an extra interior rear- view mirror and correctly positioned L or optionally D plates in Wales
- accompany the client on their practical driving test and listen to the debrief, when requested to do so by the client

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